Call centers: regulatory framework and operational issues

Join us on 12 April 2017 at 9 am for the Paradigma seminar on call center regulations and outsourcing contracts. This event will be a great opportunity to learn more about the innovations recently introduced by 2016 Budget Law addressing companies running internally or outsourcing call centers services serving the Italian territory. Our Giangiacomo Olivi will be discussing the practical implications for outsourcing call center services, addressing contracts, liabilities and data protection issues.

During the event, participants will be provided with a detailed and complete overview of the rules governing the call center business, addressing relevant case studies and operational issues. During the event it will also be discussed the procedure for the enrollment to the Registry of Communication Operators (ROC), the main employment aspects involved in the performance of call center services, as well as the relevant privacy profiles related to inbound and outbound activities.

This event will take place in Milan at the Carlton Hotel Baglioni, Via Senato 5 and will also be available on streaming via the link http://www.paradigma.it/corsi_formazione_manageriale_seminari_convegni.asp?idCorso=768#.

If you wish to learn more about the event please take a look at the agenda.

Please contact the following email address info@paradigma.it for any further information.

See you soon!